Terms & Conditions

Introduction

Welcome to the Gutter&Stars website – by continuing to use this website, you are agreeing to comply with and be bound by our terms and conditions of use outlined below. These, together with our privacy policy (below), oversee Gutter&Stars Limited’s relationship with you in relation to the use of this website.

'Gutter&Stars Limited’ or ‘Gutter&Stars’ or 'us' / 'we' refers to the owner of the website whose registered office address is 9 Kerry Street, Horsforth, Leeds, LS18 4AW. Our trading address is Unit 11, Mill Basement, Chesterton Mill, French’s Road, Cambridge, CB4 3NP. Our company number (registered in England) is 15610669.

The term 'you' refers to the user or viewer of our website.

These are the terms on which we deliver this website and sell all our wines and associated products, and by ordering any of our products you agree to be bound by these terms & conditions:

Age Verification

It is illegal to sell wine to anyone under 18, and we reserve the right to refuse to accept an order. By using this site you confirm that you are over the age of 18. By placing an order with Gutter&Stars you are confirming that you are over the age of 18 and, furthermore, that the person receiving the shipment of wine is over the age of 18. If our delivery partners are in doubt about the age of the recipient on delivery, they will request appropriate ID. If the person receiving the goods is unable to provide appropriate ID, delivery will be declined.

Responsible Consumption of Alcohol

We believe that alcohol should be consumed in moderation and we promote responsible alcohol consumption as alcohol consumption may cause health problems. For further information and guidance please see www.drinkaware.co.uk.

General Terms & Conditions

Gutter & Stars reserves the right to modify our terms and conditions without notice to you. If you continue to use this website after any changes, this constitutes your agreement to any such changes.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. All content, including copy/text, photography, logos, images and artwork - and their associated copyrights and trademarks and other intellectual property - featured on this website are owned by, or licensed to, Gutter&Stars.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. 

E-Commerce

Pricing and Payment:

All prices across the website are quoted in GBP (£). The prices include duty and taxes, where applicable. Delivery charges are additional and will be added to your bill before you confirm your order.

Delivery:

We offer FREE local delivery (Cambridge) for orders to addresses with CB1, CB2, CB3, CB4 and CB5 postcodes. Add the code’ CAM’ at checkout to receive free local delivery.

For nationwide delivery the price quoted prior to checkout includes delivery by APC Couriers to UK Mainland addresses, which excludes the Scottish Highlands and Islands, Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and the Channel Islands. We are very happy to arrange delivery to addresses outside of the UK mainland, please contact us directly.

Standard nationwide (UK Mainland) delivery charges are £9 for orders of 1-5 bottles of wine and FREE for orders of 6 bottles of wine or more. If ordering 6 bottles or more, add the code '666’ at checkout to receive free UK Mainland delivery.

Deliveries are usually made within 2-6 working days of your order being placed but may take slightly longer during very busy periods.

FREE collection from the winery at Chesterton Mill is also available. After placing your order please email chris@gutterandstars.co.uk to arrange a suitable collection date and time.

All wines or goods ordered remain the property of Gutter&Stars until full payment is received.

PLEASE NOTE: It is illegal to sell wine to anyone under 18, and we reserve the right to refuse to accept an order. By using this site you confirm that you are over the age of 18. By placing an order with Gutter&Stars you are confirming that you are over the age of 18 and, furthermore, that the person receiving the shipment of wine is over the age of 18. If our delivery partners are in doubt about the age of the recipient on delivery, they will request appropriate ID. If the person receiving the goods is unable to provide appropriate ID, delivery will be declined..

Cancellations:

In accordance with the Consumer Contracts Regulations you have the right to cancel your order within 14 days of receipt of the goods. In the case of a cancelled order we will arrange for your payment to be returned when we receive the returned goods in un-opened, undamaged and saleable condition. It is your responsibility to arrange and pay for the goods to be returned.

Refunds and Returns:

It is our responsibility to supply you with goods that meet your consumer rights. If your order does not meet the quality expected, please contact us in the first instance to arrange a return. We are happy to replace a product or offer a refund if it is faulty – you will need to return the original product in order to qualify for a replacement. All refunds will be settled within 30 days of the request.

Tastings and Events:

If you book a ticket(s) to one of our tastings/events and need to cancel 48 hours or more ahead of the tasting/event start time you will be be offered a full refund of the ticket price OR the opportunity to move your ticket(s) to a future tasting. Please contact Chris if you need to cancel/rearrange. If you cancel within 48 hours of the event/tasting start time, unfortunately we cannot offer a refund.

Privacy Policy

We will never pass on data we collect from customers to third parties unless it is necessary to do so to fulfil orders, such as to courier companies for delivery purposes. This includes contact details we collect in order to process payments, process orders and send digital communications.

You will only receive email communications from us if you have given consent via the Gutter&Stars website or other data collection tool connected to Gutter & Stars. Such consent will be recorded by us.

Email addresses provided for the purpose of receiving communications will be kept until such time as you request to be removed from the mailing list, at which point we shall delete all records of your details.